1. Invoice Issuance
All invoices are issued at the point of sale or upon order confirmation. Each invoice includes a breakdown of items (body lotion, oil, scrub, etc.), quantities, prices, discounts (if any), tax, and total amount due
2. Payment Terms
We accept payments via bank transfer, mobile money, or any approved digital platform
3. Late Payments
A gentle reminder will be sent 24 hours after the due date. If payment is not received within 3 days of the reminder, a 5% late fee will be applied to the outstanding balance
4. Discrepancies or Disputes
If you spot an error or have a concern about your invoice, please notify us within 48 hours of receipt. We’re here to resolve any issues swiftly and smoothly.
5. Order Cancellation & Refunds
Invoices for canceled orders will be voided if cancellation occurs before shipping. Refunds (if applicable) are processed within 5 business days of approval
6. Records & Receipts
We keep your invoice records safe and accessible. Need a past invoice? Just send us a request—no digging through drawers necessary